Better collaboration with the best plan for your company

Have a question?

Answers here to FAQs

• What features are included in Donut’s Free plan?

  The Free plan is the fastest way to get started with Donut and begin building stronger team connection. Free features include:

  • One Slack channel each for Intros, Watercooler, and Celebrations
  • Automate up to 3 messages in 1 Journey
  • Intro up to 24 users per round
  • 12 default Watercooler topics
  • Up to 24 default Celebrations messages
  • Google Calendar and Zoom integrations
  • Automatic recognition points for Intros & a customizable Rewards Store

• What features are included in Donut’s Standard plan?

  The Standard plan is ideal for teams looking to build internal networks and scale engagement across multiple channels. Standard features include:

  • Everything in Free
  • Use Donut across multiple Slack channels
  • Automate up to 6 messages in 1 Journey
  • Unlimited Intros, Watercooler topics, and Celebrations messages
  • Access to advanced Intros settings (group size, custom messages)
  • Full Watercooler topic library + custom topics
  • Customize your Celebrations messages
  • Sync data from 50+ HRIS platforms
  • Automatic recognition points for Intros & a customizable Rewards Store with universal gift cards

• What features are included in Donut’s Premium plan?

  The Premium plan is built for teams that want full automation, recognition, and program scale. Premium features include:

  • Everything in Standard
  • Peer-to-peer recognition in Slack via Shoutouts & a customizable Rewards Store
  • Send unlimited messages per Journey (Slack + email)
  • Unlimited automations per Journey, including Intros and Slack channel invites
  • Send complete prebuilt Journeys for onboarding, training, and more
  • Use Intros and Watercooler in Slack Enterprise Grid multi-workspace channels

• Is billing done monthly or annually?

  Billing is done monthly or annually by credit card for both Standard and Premium. If you are on a monthly plan, you can start or stop anytime with no commitment.

  Both monthly and annual billing plans are priced based on actual usage. If you enroll in a monthly plan and change billing tiers mid-month, a credit or fee will be added to the next month’s bill. If you enroll in an annual plan and change billing tiers over the course of the year, a credit or fee will automatically be added to your card, and you will be notified via email.

  Both monthly and annual plans can be cancelled anytime. Once you cancel your team’s paid subscription, no further payments will be taken, but we do not refund payments already made. Annual subscriptions that are cancelled partway through the year will not be refunded.

  Enterprise plans include an annual flat fee that is paid upfront and can be done via ACH or wire transfer.

• How much will Donut cost?

  Standard plans start at $59 USD per month (billed annually), and pricing is determined by the number of people in Donut channel(s) receiving Intros, Watercooler topics, and/or Celebrations messages.

  Premium plans start at $99 USD per month (billed annually). Pricing is determined by the number of people in Donut channel(s) receiving Intros, Watercooler topics, and/or Celebrations messages, plus the number of people involved in Donut custom workflows.

  See our pricing calculator above to help estimate your monthly usage, or visit our pricing FAQs for more info.

• Who counts as an active Donut user?

  An active Donut user is any individual on a Standard or Premium plan who participates in Donut channels or automations by completing Intros, being enrolled in a Journeys program, earning points, or taking other key actions in Donut. Learn more about what makes someone an active user.

  An individual is only counted once as an active user, no matter how many Donut channels or programs they are participating in.

• Do you offer a free trial?

  If you’d like to test Standard or Premium features, we offer a 14-day free trial.

  You can use our Free plan for as long as you’d like.

• Do you offer special pricing for nonprofits, educational institutions, or free Slack-based communities?

  Yes, we do! If you’re a registered nonprofit organization, a nonprofit educational institution, or free Slack-based community (with no membership fees), we may have a special plan that fits your needs. Contact [email protected] for more info.

• I have questions on security. My teams needs a security review or questionnaire completed.

  We’re right there with you. We know your most sensitive data lives in Slack, and we take that seriously. Please review our terms of service, privacy policy, DPA, and a summary of FAQs for more info on data access and security.

  Note: We’re unable to complete security reviews or questionnaires for Standard or Premium subscriptions. Security reviews are accessible with Enterprise plans.

• Can I pay only for my own Donut users (not Donut users in other channels)?

  Yes! If your team has multiple departments using Donut, and you’d like to pay for only the users in your channel(s) we’d be happy to set up a separate billing account for you.

  Get in touch at [email protected] and we’ll give you a hand with setup.

• What currency do you bill in?

  We bill in US Dollars.